F&Qs
Frequently Asked Questions
We’ve put together answers to some of our most common customer queries. If you can’t find what you’re looking for, email us at noireluxury@yahoo.com and our UK-based team will be happy to help.
ORDERS
Q: How do I place an order?
A: Simply browse our collections, add your chosen items to your bag, and proceed to checkout. You’ll be guided through payment and delivery options.
Q: Can I change or cancel my order?
A: We process orders quickly, so please contact us at noireluxury@yahoo.com within 1 hour of placing your order. After this, we can’t guarantee changes.
PAYMENTS & SECURITY
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna/Clearpay (subject to approval).
Q: Is my payment secure?
A: Yes — all transactions are processed via encrypted SSL connections through trusted, PCI DSS Level 1–compliant providers.
DELIVERY
Q: How much is delivery?
A: UK Standard Delivery (2–4 working days) is £X.XX. UK Express Delivery (1–2 working days) is £X.XX. Orders over £75 qualify for free UK delivery.
Q: Do you ship internationally?
A: Yes — rates are calculated at checkout. Delivery times vary by country.
RETURNS & EXCHANGES
Q: Can I return an item?
A: Yes — items can be returned or exchanged within 14 days if unworn, unwashed, and in original packaging with tags. Some exclusions apply (see Returns Policy).
Q: How long does it take to process my return?
A: We aim to process within 5 working days of receiving your item.
PRODUCTS
Q: How do I know my size?
A: Please check our Size Guide before ordering. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Q: How do I care for my items?
A: Most products can be machine-washed on a cool setting and air-dried. Avoid tumble drying for printed or embroidered pieces to maintain quality.
CONTACT US
Q: How do I get in touch?
A: Email noireluxury@yahoo.com or message us on Instagram @_noireluxury. We aim to respond within 24 hours (Mon–Fri).